FranJohnsonHouse

Event Planning Decor

Sofia, Bulgaria
|
| 170,068 Sales | 5 out of 5 stars 5 out of 5 stars

FranJohnsonHouse is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    1 DAY production time and optional 2-3 DAYS worldwide delivery.
Custom orders are welcome!
We can make your personal ideas a reality. Each item in our shop is uniquely designed and meticulously hand-prepared, tailored specifically for you.

Announcement

Last updated on Mar 19, 2024

1 DAY production time and optional 2-3 DAYS worldwide delivery.
Custom orders are welcome!
We can make your personal ideas a reality. Each item in our shop is uniquely designed and meticulously hand-prepared, tailored specifically for you.

170068 Sales

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Featured items

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Iliana Bozhkova

Contact shop owner

Iliana Bozhkova

Reviews

Average item review
5 out of 5 stars
(32922)
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About FranJohnsonHouse

Sales 170,068
On Etsy since 2015

We can make your personal ideas into reality.

Shop members

  • Iliana Bozhkova

    Owner

  • Кrasimir

    Creator

Shop policies

Last updated on Apr 23, 2019

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 12 hours of purchase

Privacy policy

More information

Last updated on May 11, 2022

Frequently asked questions

What is the lead time?

The standard shipping takes 10-12 business days.
We also offer DHL express shipping which takes 3-5 days.

The production will take 1-2 business days.

If you order it with standard shipping you have to send me the names 3 weeks before the event.
If you order it with DHL express I will need the names 10 days before the event.

Custom and personalized orders

A custom order includes any personalized items (place cards, signs, logos, ect.)
Most of our items are made to order and can't be exchanged or returned.

Size details

The size of each item is written in the description below or in a drawing in one of the pictures.

When asking for custom sized items, please, specify the measuring units (inches, centimeters).

Can I change / add items to my order ?

Yes, you can make changes to your order, but once your order is processed and goes to production no more changes could be made.

Please have in mind that your order is put on hold until all items are clarified.

Damaged in Transit

1) Contact me ASAP and send me a photo of the damaged items next to the USPS package so I can file a claim with USPS.
2) Please keep the damaged items in case I am asked to send them to USPS for proof of damage.
3) Depending on how soon your event is, I might be able to send you replacement.

I will do everything I can to mitigate the issue, but the reality is, if you need your item in less than 10 business days, any replacement I send may not arrive on time, specially personalized favors.
I will let you know what your options are, and at that time, you may choose to take that chance or accept a refund.

If you leave negative feedback without allowing me to solve the issue, I will not offer any solution and/or send replacements.

Seller details

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